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FAQ

General Questions

Q1 - How can I organise abc cleaning services to come to me?
To get a no obligation free quote from our experienced team, please call one of our friendly call centre staff on  04305 823 75

Q2 - Do you service my area?
ABC Cleaning Services have trained and experienced technicians operating in all areas of Melbourne, our local team member is there for your cleaning services need.
If you happen to live outside the Melbourne region, please contact us as will redirect you to another local reputable cleaning company.

Q3 - How long does it take to clean my house?
This will depend on many factors ranging from the size of the house, the number of the items to be cleaned to the range of detergents applied for the stain removals.
However, you can trust our experienced team members to complete the job as efficiently and effective as possible.

Q4 - Do you have public liability insurance?
You can be rest assured that the entire ABC cleaning services team are covered in case of personal injury or property damage.

Q5 - How much is it going to cost?
Please feel free to ask our rep’s over the phone for an estimate, or request for an no obligation quote.
Further, please refer to our Specials page for the latest deals that are aimed to save you money.

Q6 - How can i pay?
We accept payment in cash, cheque, bank transfer or credit card, just notify us how you would like to pay on completion and let us arrange the rest.

Q7 - Do you use environmentally-friendly products?
We have adopted many practises that ensure all our work is not only friendly to the environment but friendly for your pet’s as well, feel free to ask our call centre rep’s of the many practices.

 

Terms and Conditions


1. These terms and conditions speaks to an Agreement between the organization "Lifestyle Cleaning Melbourne" and The Client. By putting in a request either by telephone, fax, email or site, customer has verbal or composed understanding, and is bound to the organization Terms and Conditions. These terms and conditions are liable to change without notice, every now and then. We will advise you of alterations to these terms and conditions by presenting them on this site.

2.1     The Customer agrees to pay all amounts due in clear funds from the date of invoice for the Goods and/or Services provided by the Company.

2.2           The Customer agrees that if it fails to pay in accordance with this clause, the Company may:

(a)         Charge a late payment fee of $35.00 on all amounts paid 7 days after the due date;

(b)         Charge interest on debts at 15% per annum if not paid on time.

(c)         Charge a dishonour handling fee in the amount of $25.00;

(d)         Withhold supply;

(e)         Sue for the money owing on the Goods or Services provided;

(f)          Take steps to secure monies owing and enforce such security;

(g)         Recover all collection and legal costs and expenses incurred in collecting overdue accounts and/or enforcing security interests on an indemnity basis.

2.3           Failure to comply with clause 2.1 will constitute a breach of contract and the Company may treat the whole Agreement as repudiated and act accordingly.

1.2            In the event this agreement has been entered into by more than one party each party shall be jointly and severely liable for any amount due.

 

  1. Default
    1. If the Customer:

                                                               i.      Fails to pay for any Goods or Services on the due date; or

                                                              ii.      Otherwise breached this agreement and failed to rectify such breach within seven day’s notice; or

                                                            iii.      Cancels delivery of Goods or Services; or

                                                            iv.      Commits an act of bankruptcy or allows a trustee in bankruptcy or receiver and manager to be appointed to the Customer or any of its property; or

                                                             v.      Allow a judgment or order to be enforced or become enforceable against the Customer’s property.

then the Company may enter upon the Customer’s premises (doing all that is necessary to gain access) where Goods supplied under this contract are situated at any time and re-take possession of any or all of the Goods the Company has supplied to the Customer and:

(i)          Resell the Goods concerned;

(ii)         Terminate the agreement; and

(iii)        Sue for any monies owing.

    1. The Customer will be in default if the Customer does not pay any monies payable when called upon so to do and the Customer acknowledges and agrees that the Company is authorised to contact a credit reporting agency throughout the term of the Agreement to obtain a report about the creditworthiness of the Customer.
    2. The Customer authorises the Company to engage in the exchange of information with a credit reporting agency or with other such parties as are necessary to give effect to the contract and to the ongoing relationship between the parties hereto.
    3. The Company reserves the right to report a Customer's delinquent account to a credit reporting agency should payment remain outstanding for more than 30 days.
    4. The Company may refer any outstanding account for debt collection or issue legal proceedings to recover any outstanding invoices. Should an account be referred for debt collection the Customer acknowledges and agrees to pay debt collection charges to be calculated at not less than 20% plus GST and will be incurred on the day the Company refers the matter to their nominated debt collection agency. The Customer shall also be liable for interest and all legal recovery costs associated with such action on a solicitor and own Customer or indemnity cost basis